Just an experiment: at work, I'm compiling a list of headlines of interest/note from the customer experience/user experience dimension. I'll post here too, mainly as an aide memoire. Any additions/other sources, please do say.
Complexity causes 50% of product returns
Wi-fi promises internet shake-up
Payment at your fingertips as Co-op tests checkout scanners
A whale of a time on your mobile
Vodafone to offer fixed-line services
French MPs vote to open up iTunes
PayPal to offer text message payment